1.1 All services, product sales and offers between NoVuM -cosmetics- owner Corinna Krämer and the customer are based exclusively on these GTC and are deemed to be accepted by the customer upon making an appointment or accepting goods.
1.2 Individual agreements must be made in writing.
1.3 The invalidity of individual terms and conditions shall not affect the validity of the remaining terms and conditions; this shall also apply if individual terms and conditions are not applied.
1.4 Novum -cosmetics- owner Corinna Krämer reserves the right to change the terms and conditions as well as the prices.
1.5 In the case of ongoing business relationships, the GTC and prices apply in their respective current version; with the publication of new GTC and prices, all previous ones lose their validity.
2.1 Services are provided to the best of our knowledge and belief. However, no guarantee can be given with regard to success or compatibility, and therefore no refunds will be made.
2.2 In the case of services to persons under the age of 18, both parents must give their consent to interventions in the physical integrity of their child if they jointly represent the child (§ 1629 BGB). This applies to apparative treatments and permanent hair removal using IPL or SHR.
2.3 No liability can be accepted for damage or consequential damage based on information provided by the customer that proves to be incomplete or untrue.
2.4 This also applies to unforeseeable damage and damage that is not the responsibility of NoVuM -cosmetics- owner Corinna Krämer (e.g. pre- or post-treatment) or that is caused by the involvement of third parties.
2.5 NoVuM -cosmetics- owner Corinna Krämer reserves the right to refuse to carry out treatments.
2.6 The instructions of the NoVuM -cosmetics- staff must be followed, this applies in particular to IPL, SHR treatments during treatment, the wearing of protective goggles and the application of sun protection after treatment.
3.1 Before the start of treatment, the customer is obliged to inform us of any existing or previous illnesses, allergies, pregnancy, medication, hypersensitivity or other physical complaints that could prevent treatment.
3.2 If the customer’s cooperation is not guaranteed, the treatment may be discontinued during a treatment appointment.
3.3 The customer is liable for any valuables brought along in the event of damage, destruction or loss.
4.1 An appointment is considered binding as soon as the customer has made a fixed appointment and this has been confirmed verbally or in writing (in person, by telephone, in writing or by e-mail).
4.2 A previously agreed treatment duration and a corresponding time slot shall be reserved for each customer.
4.3 However, such a reservation is only possible if the customer bears the risk in the event that the appointment is not canceled on time or is not kept.
5.1 If an appointment cannot be kept for an important reason, appointments can be canceled up to 24 hours in advance without further obligation.
5.2 Appointment changes or cancellations must be communicated in person, by telephone, by telephone or by e-mail, stating the customer’s name, treatment date and time.
5.3 Appointment cancellations or changes to our system SMS or system mails (appointment confirmations or appointment reminders) are not possible for technical reasons.
5.4 If the bindingly agreed appointment – regardless of the reason – is not canceled in due time or not attended, a claim for remuneration (compensation for lost time) shall arise against the customer in accordance with § 615 BGB, unless it is possible to reschedule the appointment that has become free.
5.4.1 The amount of the cancellation compensation is €50 per agreed hour.
5.4.2 In the event of cancellation at short notice (less than 12 hours before the appointment) or non-attendance, the agreed fee shall be paid in full.
5.5 In the event of illness, the appointment must be canceled by 9.00 a.m. at the latest on the day of treatment and a medical certificate must be presented, otherwise the cancellation fee will be charged in accordance with 5.4.2.
5.6 The customer is responsible for meeting all deadlines.
5.7 If NoVuM -cosmetics- owner Corinna Krämer is unable to attend and cannot provide the services on the agreed treatment date, she cannot be held liable for any costs incurred. In the event of being unable to attend, an alternative appointment will be offered promptly.
6.1 NoVuM -cosmetics- owner Corinna Krämer runs an order-only institute, so there are no waiting times for the customer at the agreed appointment. In order to ensure a stress-free and smooth process for all customers, appointments must therefore be kept punctually.
6.2 In the event of delays, the actual treatment time will be shortened accordingly without the customer being entitled to an extension or fulfillment of the fully booked treatment.
6.3 In the event of delays of more than 15 minutes or if the customer wishes to shorten or cancel the treatment, the fee for the agreed treatment duration will be charged, as the appointment could not be made at short notice and a cancellation occurs; in this case, the compensation for cancellation will be charged in accordance with 5.4.2.
7.1 All prices include the statutory value added tax and are quoted in euros.
7.2 All services, as well as product or voucher sales, are due for payment in cash or by EC card immediately and without deduction after provision or handover.
7.3 Payments by EC card are generally accepted. If a direct debit is not honored or is recalled, the customer is liable for the total amount, including all fees incurred.
8.1 NoVuM -cosmetics- owner Corinna Krämer has the right to demand compensation for all damage caused by the customer.
8.2 Thefts will be reported immediately and without exception.
9.1 The customer has the right to withdraw from the concluded treatment contract at any time without giving reasons.
10.1 The place of fulfillment for services and sales is the business premises of NoVuM -cosmetics- owner Corinna Krämer, Wilhelmstraße 62, in 65183 Wiesbaden.
10.2 The place of jurisdiction is the Wiesbaden Local Court.
Status: 01.04.2018
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